Return and Exchange Process

1. Start a Request via Live Chat

   • Visit our website during our live chat hours to start a return or exchange request:
     • Monday to Friday: 9:00 AM - 5:00 PM (PST)
     • Saturday to Sunday: 11:00 AM - 2:00 PM (PST)
   • We will respond and assist you as quickly as possible during these hours.
2. Contact us via Email

• You can also reach out to us anytime via email. We’ll respond as soon as we receive your message to help with your return or exchange.

Email: yundai.li@taclab-usa.com

• Self-Mail Returns

You may send the returned item back by your own choice of courier at your own expense and contact us at yundai.li@taclab-usa.com with a tracking number once it has been shipped.