Notice About Shop Pay: ✅ Our Secure Payment Guarantee
TACLAB Secure Payment Guarantee
We’ve received reports from some customers regarding duplicate charges appearing on their bank statements after using Shopify’s Shop Pay platform. To address these concerns and provide clarity:
1. Single Payment Guarantee: Our system ensures that each payment is processed only once. When you complete your purchase through Shop Pay, only one charge will be finalized.
2. Pre-Authorization Explained: If you notice multiple entries of the same amount, it is likely a temporary pre-authorization from your bank. This is a common procedure to verify your payment and usually clears within a few days. These are not duplicate charges.
3. What You Can Do: We recommend contacting your bank to confirm the details if you have concerns.
4. Need Assistance? If you need further help or proof of the transaction, feel free to reach out to us at cs@taclab-usa.com. Thanks for shopping with us!
Note from the Team:
"In order to protect our customers from security risks, we have discontinued the direct credit card payment option. Please use Shop Pay, Apple Pay, PayPal or Google Pay to complete your order, as these options have the highest level of security available. We apologize for any inconvenience this may cause and appreciate your understanding."